Return Policy
Our 30-day return window, condition requirements, exchange policy, and refund timing.
30-Day Return Window
We stand behind every tire we sell. If it's not right, we'll make it right — fast. Unmounted, unused tires may be returned or exchanged within 30 days of delivery, subject to the condition requirements below.
Return Condition Requirements
Accepted
- Unmounted, unused tires in original packaging.
- Tires with original manufacturer labels intact.
- Items returned within 30 days of delivery date.
- Tires with no road contact, cuts, or bead damage.
Not Accepted
- Mounted, inflated, or road-used tires.
- Tires with bead sealant applied.
- Items past the 30-day return window.
- Custom-ordered or special-request SKUs.
How to Start a Return
Three steps, no hassle:
1. Request Online
Log in to your account under My Account, locate the order, and click "Return / Exchange." You can also email
2. Receive Your Label
We'll email a prepaid return shipping label within 1 business day of approval. Print it, attach it to the original box, and drop the package at any UPS or FedEx location.
3. Get Your Refund
Once we receive and inspect the return (typically 3–5 business days after delivery to our warehouse), your refund or exchange ships within 2 business days.
Exchange Policy
Wrong size? Different compound? We'll exchange for any in-stock tire of equal or greater value. Exchanges ship within 2 business days of us receiving your return. Price-difference credits and upcharges are handled automatically — you'll never be double-charged. Need the replacement before you can return the original? Contact our team to arrange a cross-ship exchange with a card hold.
Refund Timing
Approved refunds are issued to the original payment method within 2 business days of inspection. Depending on your bank or card issuer, funds may take an additional 3–7 business days to appear. PayPal refunds follow their platform's own timeline, typically 3–5 business days.
Restocking Fee
We do not charge a restocking fee for standard returns of in-stock items in original condition. However, special-order SKUs (non-catalog sizes, direct manufacturer orders) are subject to a 15% restocking fee to cover our fulfillment costs.
Non-Returnable Items
- Mounted or road-used tires.
- Items past the 30-day window.
- Special-order / custom SKUs (unless defective).
- Tires damaged by improper mounting.
- Items without original packaging.
Returns FAQ
I ordered the wrong size. Can I still return it?
Absolutely — as long as the tire is unmounted and unused in its original packaging, we'll take it back or exchange it within 30 days of delivery. Start your return under My Account. Not sure which size is right for your machine? Use our Fitment Finder or Size Calculator before ordering, or call us and we'll confirm the correct fitment for your specific year, make, and model.
Can I return a tire that's already been mounted?
No — once a tire has been mounted to a wheel or rim, it cannot be returned for a refund under any circumstances, even if it was never driven on. This is an industry-wide standard due to the safety risks of reselling a tire whose bead integrity cannot be verified after mounting. If you believe a tire has a manufacturing defect, contact us regardless of mounting status — we moulded it, so the warranty claim starts and ends with us.
Contact
- Returns & exchanges:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Phone: 1-800-555-0000